{"id":9389,"date":"2008-12-18T17:37:31","date_gmt":"2008-12-18T17:37:31","guid":{"rendered":"http:\/\/dev.codekraft.it\/rotary\/?p=9389"},"modified":"2024-05-27T13:03:13","modified_gmt":"2024-05-27T13:03:13","slug":"frost-sullivan-award-2008-5","status":"publish","type":"post","link":"https:\/\/dev.codekraft.it\/rotary-2024\/ru\/frost-sullivan-award-2008-5\/","title":{"rendered":"Frost &#038; Sullivan Award 2008"},"content":{"rendered":"\n<div class=\"wp-block-cover is-light\" style=\"min-height:60vh;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-20 has-background-dim\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"853\" src=\"https:\/\/dev.codekraft.it\/rotary-2024\/wp-content\/uploads\/2020\/10\/frostsullivan-customer-service-leadership-award-2008-hero.jpeg\" class=\"wp-block-cover__image-background wp-post-image\" alt=\"\" data-object-fit=\"cover\" data-object-position=\"50% 23%\" style=\"object-position:50% 23%;\" srcset=\"https:\/\/dev.codekraft.it\/rotary-2024\/wp-content\/uploads\/2020\/10\/frostsullivan-customer-service-leadership-award-2008-hero.jpeg 1920w, https:\/\/dev.codekraft.it\/rotary-2024\/wp-content\/uploads\/2020\/10\/frostsullivan-customer-service-leadership-award-2008-hero-570x253.jpeg 570w, https:\/\/dev.codekraft.it\/rotary-2024\/wp-content\/uploads\/2020\/10\/frostsullivan-customer-service-leadership-award-2008-hero-722x321.jpeg 722w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-block-cover-is-layout-constrained\"><h2 style=\"font-style:normal;font-weight:700;\" class=\"has-text-align-center has-link-color alignwide wp-elements-481ae6befcc6d1035a57bf6f26248e7f wp-block-post-title has-text-color has-background-color has-xxxx-large-font-size\">Frost &#038; Sullivan Award 2008<\/h2><\/div><\/div>\n\n\n\n<div style=\"height:var(--wp--preset--spacing--80)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-media-text alignfull has-media-on-the-right is-stacked-on-mobile is-style-checker-style has-gray-light-background-color has-background\" style=\"grid-template-columns:auto 49%\"><div class=\"wp-block-media-text__content\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-6f621a9a wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--70)\">\n<h3 class=\"wp-block-heading has-foreground-color has-text-color has-link-color has-large-font-size wp-elements-587d0e66e8e1ca28dd02f449f4d41965\" style=\"padding-top:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);font-style:normal;font-weight:500\">BlitzRotary receives Customer Service Leadership Award 2008<\/h3>\n\n\n\n<p>The \u201c2008 European Automotive Vehicle Lifts Customer Service Leadership Award,\u201d is presented to BlitzRotary GmbH. The award is given to the company in recognition of its ability to respond to rapidly changing customer needs by focussing, defining and meeting long- and short-term customer profitability goals.<\/p>\n\n\n\n<p>BlitzRotary is the European Headquarter of Rotary Lift, the world market leader in automotive lifting technology. Being part of the Dover Industrial Products (NYSE: DOV), two brands are combined under the parent company of BlitzRotary. The BLITZ brand includes the truck lift division, compressed air, tyre gauge and measurement divisions as well as the special tools division. The Rotary brand primarily covers automobile lifts. Over the years, BlitzRotary has established strong credentials to analyse emerging market, technological and legislative trends in order to generate global industry standards. Combining this initiative through strong partnership networks in the automotive lifts industry, BlitzRotary has managed to launch several new designs and products on a consistent basis, substantiating its position as the market leader. In an industry where consumers cannot derive additional benefits from their basic functional lifts, BlitzRotary\u2019s differentiation has been through value-added and promotional support services to its customers. Over the past five years since its foray into the European market, BlitzRotary continues to be the only supplier and manufacturer capable enough to support various activities of customers across a wide geographical spread. The main contributing factor continues to be BlitzRotary\u2019s production plants and capabilities across the globe.<\/p>\n<\/div>\n<\/div><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" src=\"https:\/\/dev.codekraft.it\/rotary-2024\/wp-content\/uploads\/2020\/10\/frostsullivan-customer-service-leadership-award-2008.jpeg\" alt=\"\" class=\"wp-image-9520 size-full\"\/><\/figure><\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-e01df734 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--80);padding-right:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--80);padding-left:var(--wp--preset--spacing--60)\">\n<div class=\"wp-block-group alignclose is-layout-flow wp-block-group-is-layout-flow\">\n<p>Global expansion across markets such as South America, North America and China have increased Rotary\u2019s competency to serve its clients, mainly vehicle manufacturers (VMs) everywhere, besides adding the possibility to shift demands for similar products across eastern Europe as and when surplus demands arise. BlitzRotary has leveraged this competency across VMs such as Mercedes, VW, Ford, GM and others in Europe, which adopt a global strategy to ensure universal presence in key and prime markets. VMs constantly demonstrate the need to have similar and standard product ranges (garage equipment) across all markets, a specialty that is presently only catered to by BlitzRotary.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-foreground-color has-text-color has-link-color has-large-font-size wp-elements-1a69c011b2edd3d5714c2b5be77c1a60\" style=\"padding-top:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);font-style:normal;font-weight:500\"><strong>Strong Alliances and Partnerships are Keys to BlitzRotary Addressing Customer Demands<\/strong><\/h4>\n\n\n\n<p>In 2003, BlitzRotary\u2019s demands for 2-post and 4-post automotive lifts across Europe were met through its largest production facility based in North America. Though the customers\u2019 volume demands were met, time and cost factors related to logistics were challenges that BlitzRotary faced on constant basis. However, the need to add scissor lifts to its existing portfolio of 2-post and 4-post lifts resulted in BlitzRotary forming strategic alliances and mergers. By acquiring Hanmecson in 2007, Rotary Lift established its credentials to meet expanding customer needs of emerging markets in Asia. This supplemented well with Rotary Lift\u2019s existing brand of enthusiast\/residential lifts that provided the required options for both price-driven and value-conscious buyers. Increased productivity of the technicians as a result of its uncompromising commitment to product quality, testing and safety positioned Rotary Lift as the world&#8217;s most trusted lift manufacturer.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-foreground-color has-text-color has-link-color has-large-font-size wp-elements-e83b411232ecb1f7fb1c5b195517effd\" style=\"padding-top:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);font-style:normal;font-weight:500\"><strong>Advantages that the company derived through such alliances and partnerships included:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\" style=\"padding-bottom:var(--wp--preset--spacing--40)\">\n<li>Rotary Lift with it\u2019s European Headquarter BlitzRotary becoming the only automotive lift manufacturer to have a global footprint across every continent and major developed or developing countries to address diverse customer demands. For example, Rotary Lift North America in Madison (the United States), BlitzRotary in Br\u00e4unlingen (Germany) and Rotary Lift Asia in Haimen (China).<\/li>\n\n\n\n<li>Post 2007, the question of timely delivery of products irrespective of volumes became a competency that BlitzRotary GmbH, where frequent customer complaints owing to delayed shipments are often highlighted.<\/li>\n<\/ul>\n\n\n\n<p>Alliances and partnership were not limited to passenger car segment alone. Commercial vehicles were key focus areas as well as highlighted by active co-operation with Team Hahn Racing in the FIA European Truck Racing Championship. Such partnerships offered BlitzRotary the required conditions to test and enhance products for its customers\u2019 workshop environment under harsh racing conditions. At the same time, interesting knowledge that was acquired went a long way in its future product development programmes.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignclose is-layout-flow wp-block-group-is-layout-flow\">\n<h4 class=\"wp-block-heading has-foreground-color has-text-color has-link-color has-large-font-size wp-elements-50c9b1a21d50ff3db677520f58ff84b0\" style=\"padding-top:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);font-style:normal;font-weight:500\"><strong>\u201cValue-added Promotional\u201d Support have gone Well with BlitzRotary\u2019s Customers<\/strong><\/h4>\n\n\n\n<p>Some of the other unique initiatives taken by BlitzRotary to further enhance customer experience include development of customer-focused flyers and brochures that could be digitally printed and personalized. New developments on the Blitz Website enabled customers to integrate multi-languages with a complete list of sales and service offers and relevant context information for every product in the form of manuals, brochures, pictures and contact requests. The addition of a reference gallery along with a \u201cused product webshop\u201d was framed with actual and future customer needs in mind. A similar structure is planned to be adopted for the re-launch of Rotary\u2019s new Website in the latter part of 2008. BlitzRotary\u2019s every action is undertaken with a focus on customers and their specific requirements. Local subsidiaries worldwide have not only aided in its efforts, but also offered them a degree of product flexibility essential to satisfy customer demands.<\/p>\n\n\n\n<p>BlitzRotary\u2019s Website provides a consumer with the ability to register its automotive lifts, thereby leveraging its ability to interact closely with end users. Each end user, through the allotted serial number, becomes part of the complete customer care programme that enables all of them to be served better through frequent interaction and service guidance. A symbiotic relationship is established where Rotary, as a manufacturer, would obtain periodic information and details about other problems related to lifts. It would then be passed on to the service team that would look into the matter before any other complication may arise. The result was advantages for both the customer as well as the manufacturer, where considerable savings in time are attained.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-foreground-color has-text-color has-link-color has-large-font-size wp-elements-929cb5be274ecbb11c392006310ac9b1\" style=\"padding-top:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);font-style:normal;font-weight:500\"><strong>Global Approvals<\/strong><\/h4>\n\n\n\n<p>Blitz Rotary\u2019s global focus essentially meant that customer needs would also be catered to on a global level. Establishing Voice of the Customer approach (VOC) with \u201clead user workshops\u201d in 2007, to understand differences in global customer preferences, was an initiative taken by BlitzRotary to understand the actual as well as future orientation of customer needs.&nbsp;<\/p>\n\n\n\n<p>Development of an end-user focused product strategy to find additional customer needs and preferences were key reasons behind BlitzRotary\u2019s successful bid of the \u201cMaybach project\u201d. The car was tested with lifts from various competitors which ultimately went to BlitzRotary, an achievement that Frost &amp; Sullivan believed was the beginning of a strong relationship between various big automotive customers and Rotary. These benefits have not been stopped at the VM levels, but rather passed on to the end users as well This is a true testimony to BlitzRotary\u2019s ever promising product reliability and preference offering.&nbsp;<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignclose is-layout-flow wp-block-group-is-layout-flow\">\n<h4 class=\"wp-block-heading has-foreground-color has-text-color has-link-color has-large-font-size wp-elements-60ebf60ee580119a6b9f6d8753eb0018\" style=\"padding-top:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);font-style:normal;font-weight:500\"><strong>Future-oriented Value-added Technology Services Strengthen BlitzRotary\u2019s Reputation&nbsp;<\/strong><\/h4>\n\n\n\n<p>Another key future-oriented initiative was the proposed development of a project code named \u201cINBAY 2\u201d. Having recognised that automotive lifts are keys to any vehicle workshop activity, BlitzRotary has proposed to integrate other customer-oriented services, such as attaining spare parts database of VMs, to its other existing service portfolios. Development of a dedicated and centralised PC helps synergise the needs of other customers such as dealers, by combining administration and diagnostic systems. The fully integrated workplace, INBAY 2 combines these systems into a single unit, the basis being a pen-based mobile tablet PC integrated into the control unit of the lift. For instance, for mobile use, when diagnostics need to be made in direct vicinity with the vehicle, the mobile tablet PC can easily be detached from the holder. Connection to the shop network and thus also to Web-based applications is implemented through the integrated WLAN. Status information, maintenance, instructions and other important information on lifts can be accessed easily through the tablet PC. Rotary has gone one step further to make some of this information available to various shop operators through intranet or optionally to Rotary Service partner through the Internet, thereby providing more productivity and efficiency on the shop floor. Projects are a clear indication of Rotary\u2019s commitment to completely focus and provide solutions based on ever increasing and changing complexities of customer needs.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-foreground-color has-text-color has-link-color has-large-font-size wp-elements-567699796556f5cc021ede5a0f7cb06a\" style=\"padding-top:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);font-style:normal;font-weight:500\"><strong>Conclusion<\/strong><\/h4>\n\n\n\n<p>BlitzRotary\u2019s customer service initiative is not just restricted to timely delivery and frequent product maintenance programmes .It integrates analytical and research capability as well to provide new horizons and application areas to which customer service can be extended. Initiatives such as the lead user workshop within the VOC approach are steps in the right direction to give a whole new meaning to customer service. This is the mark of a true customer service leadership giant.&nbsp;<\/p>\n\n\n\n<p>Frost &amp; Sullivan, thereby, presents its \u201c2008 European Automotive Vehicle Lifts Customer Service Leadership Award,\u201d to BlitzRotary GmbH, for its unique position in this market.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-foreground-color has-text-color has-link-color has-large-font-size wp-elements-b89a3f63ad4c60124c2b1ef3704185be\" style=\"padding-top:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);font-style:normal;font-weight:500\"><strong>Award Description<\/strong><\/h4>\n\n\n\n<p>The Frost &amp; Sullivan Award for Customer Service Leadership is bestowed upon the company that has demonstrated excellence in customer service leadership within the industry. The recipient company has shown tremendous responsiveness to customer needs and has continually focused on long and short-term customer profitability goals. In addition, the recipient company demonstrated flexibility in tailoring their product offerings to suit customer businesses. The recipient company has possibly developed and implemented innovative customer care systems that set unprecedented standards for customer interaction, timely response, and\/or attention to customer needs.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-foreground-color has-text-color has-link-color has-large-font-size wp-elements-ded547f0d81d29ab60669aaba5095b19\" style=\"padding-top:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);font-style:normal;font-weight:500\"><strong>About Frost &amp; Sullivan<\/strong><\/h4>\n\n\n\n<p>Frost &amp; Sullivan, a global growth consulting company, has been partnering with clients to support the development of innovative strategies for more than 40 years. The company&#8217;s industry expertise integrates growth consulting, growth partnership services, and corporate management training to identify and develop opportunities. Frost &amp; Sullivan serves an extensive clientele that includes Global 1000 companies, emerging companies, and the investment community by providing comprehensive industry coverage that reflects a unique global perspective and combines ongoing analysis of markets, technologies, econometrics, and demographics. For more information, visit <a href=\"http:\/\/www.frost.com\">www.frost.com<\/a>.<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Global expansion across markets such as South America, North America and China have increased Rotary\u2019s competency to serve its clients, mainly vehicle manufacturers (VMs) everywhere, besides adding the possibility to shift demands for similar products across eastern Europe as and when surplus demands arise. BlitzRotary has leveraged this competency across VMs such as Mercedes, VW, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":9577,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[58645],"tags":[],"class_list":["post-9389","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-58645"],"lang":"ru","translations":{"ru":9389,"de":9383,"en":9381,"it":9385,"fr":9387,"es":9391},"pll_sync_post":[],"_links":{"self":[{"href":"https:\/\/dev.codekraft.it\/rotary-2024\/wp-json\/wp\/v2\/posts\/9389","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.codekraft.it\/rotary-2024\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dev.codekraft.it\/rotary-2024\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dev.codekraft.it\/rotary-2024\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.codekraft.it\/rotary-2024\/wp-json\/wp\/v2\/comments?post=9389"}],"version-history":[{"count":6,"href":"https:\/\/dev.codekraft.it\/rotary-2024\/wp-json\/wp\/v2\/posts\/9389\/revisions"}],"predecessor-version":[{"id":315723,"href":"https:\/\/dev.codekraft.it\/rotary-2024\/wp-json\/wp\/v2\/posts\/9389\/revisions\/315723"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dev.codekraft.it\/rotary-2024\/wp-json\/wp\/v2\/media\/9577"}],"wp:attachment":[{"href":"https:\/\/dev.codekraft.it\/rotary-2024\/wp-json\/wp\/v2\/media?parent=9389"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.codekraft.it\/rotary-2024\/wp-json\/wp\/v2\/categories?post=9389"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.codekraft.it\/rotary-2024\/wp-json\/wp\/v2\/tags?post=9389"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}